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Last Updated: 23rd April 2026

 

Welcome to Vantor Haus ("we", "us", "our"). These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. About Us

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Vantor Haus is an online retailer offering furniture products delivered directly from third-party suppliers.

 

2. Use of the Website

You agree to use our website only for lawful purposes. You must not:

• Misuse the website or attempt to hack, disrupt, or damage it

• Engage in fraudulent activity

• Violate any applicable laws or regulations

 

3. Products

We make every effort to display product descriptions, images, and specifications accurately. However:

• Products may vary slightly from images (e.g., colour, texture, finish)

• Dimensions and measurements are approximate

• Availability is subject to supplier stock

We reserve the right to change or discontinue products at any time.

 

4. Orders

When you place an order:

• You agree that all information provided is accurate

• All orders are subject to acceptance and availability

• We may cancel orders at our discretion (e.g., pricing errors, stock issues)

If your order is cancelled, you will receive a full refund.

 

5. Pricing and Payment

All prices are listed in [GBP] and include VAT (where applicable) unless stated otherwise.

We reserve the right to:

• Correct pricing errors

• Change prices at any time without notice

Payment must be made in full at checkout using our approved payment methods.

 

6. Delivery

We work with third-party suppliers who dispatch and deliver products directly to you.

• Delivery times are estimates and not guaranteed

• Delays may occur due to supplier, courier, or external factors

• You are responsible for providing accurate delivery information

We are not liable for delays outside our reasonable control, but we will assist in resolving delivery issues where possible.

 

7. Risk and Ownership

Ownership of goods passes to you once full payment has been received and the goods are delivered.

Risk transfers upon delivery to your address.

 

8. Returns and Refunds

You have the right to cancel your order within 14 days of receiving your goods under UK consumer law.

To be eligible for a return:

• Items must be unused and in original packaging

• You must notify us within the cancellation period

Please note:

• Return shipping costs may be your responsibility unless the item is faulty

• Some items (e.g., custom or made-to-order furniture) may be non-refundable

Refunds will be processed within 14 days of receiving returned goods.

 

9. Faulty or Damaged Goods

If your item arrives damaged or defective:

• You must notify us within 48 hours of delivery

• We may request photos as evidence

We will offer a repair, replacement, or refund in line with your legal rights.

 

10. Supplier Responsibility

Products are fulfilled by third-party suppliers. While we carefully select our partners, we:

• Do not manufacture the products ourselves

• Are not responsible for supplier delays or errors beyond our control

However, your contract remains with Vantor Haus, and we will act as your point of contact to resolve issues.

 

11. Limitation of Liability

To the fullest extent permitted by law, Vantor Haus shall not be liable for:

• Indirect or consequential losses

• Loss of profit, business, or opportunity

Nothing in these Terms limits your statutory rights.

 

12. Intellectual Property

All website content (text, images, branding) is owned by or licensed to Vantor Haus and may not be used without permission.

 

13. Privacy

Your use of the website is also governed by our Privacy Policy.

 

14. Governing Law

These Terms are governed by the laws of England and Wales.

 

15. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with a revised date.

 

16. Contact Us

If you have questions, please contact us at: Sales@vantorhaus.co.uk

 

 

 

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